Terms of Service

1. Who we are

NullLogic s. r. o., IČO 56 906 439, DIČ 2122501667, VAT ID SK2122501667, registered seat Novozámocká 1347/69, 960 01 Zvolen, Slovak Republic, registered in the Commercial Register of the District Court Banská Bystrica, section Sro, file no. 52083/S.

Contact: hello@tendersignal.eu.

2. The Service

TenderSignal collects public procurement notices from official sources (TED, the Czech NEN and the Czech register of public contracts, the Slovak ÚVO bulletin, the Polish e-Zamówienia / BZP), merges copies of the same notice, ranks them against the profile you configure, shows buyer and award context, and sends a daily e-mail digest to the recipients you configure.

Coverage differs by country and source and is described in the product. Czech notices are covered in full, Slovak and Polish notices mainly above the EU threshold. We do not guarantee that every relevant notice is captured, that data copied from public sources is complete or error-free, or that a fit score reflects your actual chances. Scores are explained heuristics, not advice. You remain responsible for reading the original notice and for every bid decision.

We may improve, add or remove features. We will not materially reduce the core Service during a paid period without notice.

3. Business customers only

The Service is offered to businesses and public bodies, not to consumers. By signing up you confirm that you act in the course of a trade or profession and that you are authorised to bind the Customer. Consumer-protection rules for distance contracts do not apply.

4. Account and workspace

One workspace belongs to one Customer (one legal entity). You must give a real company name and a working e-mail address and keep your password confidential. You are responsible for everything done under your account. Tell us at once if you suspect unauthorised use.

5. Free trial

A new workspace starts with a free trial of 14 days. No card is required and nothing is charged automatically: the trial simply ends, and the workspace stays locked until a subscription is started. One trial per Customer; we may refuse or end trials used to avoid paying.

6. Subscription, price and automatic renewal

The subscription costs €99 per month, excluding VAT where applicable; VAT is shown at checkout. Prices are in euro. Payment is made in advance by card through Stripe, our payment provider; we never see or store card numbers.

The subscription renews automatically every month on the day it was started and the card on file is charged for the next month, until you cancel. You can cancel at any time (see section 7).

We may change the price with at least 30 days' notice by e-mail to the account address. The new price applies from the next renewal after the notice period; if you do not agree, cancel before that renewal.

If a payment fails, Stripe retries the card for a few days and we keep the workspace open in the meantime. If payment still fails, the workspace is locked until payment is made. Invoices and receipts are issued by e-mail through Stripe.

7. Cancellation and refunds

You can cancel from the Billing page ("Manage subscription") or by e-mail. Cancellation takes effect at the end of the paid month; you keep access until then and are not charged again.

Monthly fees are not refunded pro rata for unused time, except as set out in the Cancellation and Refund Policy (duplicate charges, our failure to provide the Service). See /legal/cancellation.

8. Your data and our data

Your profile, triage decisions, notes and digest settings ("Customer Data") belong to you. We use them only to provide the Service and keep them in a database isolated from other customers. We do not sell Customer Data or share it with other customers.

The tender, buyer and award data in the Service is compiled from public sources and remains subject to those sources' terms. You may use it inside your organisation for bid decisions. You may not resell it, republish it as a dataset, or use automated tools to bulk-extract it from the Service.

The software, design and name TenderSignal are ours. You receive a non-exclusive, non-transferable right to use the Service during the subscription.

9. Acceptable use

Do not share one account across several companies, attempt to access other customers' data, reverse-engineer the Service, overload it with automated requests, or use it for anything unlawful. We may suspend a workspace that breaches this section after warning you where practical.

10. Availability and support

We aim to keep the Service available around the clock but do not promise a specific uptime. Public sources are sometimes unavailable, which delays new notices. Support is by e-mail on business days.

11. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profit, lost bids or lost contracts, or for damage caused by errors or gaps in data taken from public sources. Our total liability under these Terms in any 12-month period is limited to the fees you paid us in those 12 months. Nothing limits liability for intent, gross negligence or where the law does not allow a limitation.

12. Term and termination

These Terms apply while you have an account. You may delete your account at any time by e-mail. We may terminate for material breach, non-payment, or if we discontinue the Service with at least 30 days' notice (in which case prepaid fees for the remaining period are refunded).

After the subscription ends, the workspace is kept for 90 days so you can resubscribe without losing your profile and decisions; after that it is deleted. Data is deleted earlier on request.

13. Changes to these Terms

We may update these Terms. Material changes are announced by e-mail at least 30 days before they take effect. Continuing to use the Service after that date means you accept the new Terms; if you do not, cancel before that date.

14. Governing law and language

These Terms are governed by the law of the Slovak Republic. Disputes are settled by the competent courts of the Slovak Republic. These Terms are concluded in English; any translation is for convenience only.